Last updated: August 24, 2026
Refund Policy
This Refund Policy applies to all digital products and guides sold through rexcalloway.com. Because our products are delivered digitally and are immediately accessible upon purchase, please read this policy carefully before completing any transaction.
What We Sell
All products offered on this Site are digital goods — downloadable guides, PDF resources, and online content. No physical products are sold. There is no shipping, no physical delivery, and no inventory.
All Sales Are Final
All digital files sold on this Site are non-refundable, and all sales are final. Once a purchase is complete, you receive immediate access to the product, and we do not offer refunds, exchanges, or cancellations except in the limited circumstances described below.
We do not issue refunds because you changed your mind after purchase, found the information available elsewhere, no longer need the product, or simply did not use it. We encourage you to review the free content on this Site before buying to make sure a guide is right for you.
Exceptions
We will issue a refund or replacement only in the following cases, and only if you contact us within 7 days of purchase:
- Technical errors — you were charged but the product was never delivered, or a technical issue on our end prevents you from accessing it
- Duplicate purchases — you were charged more than once for the same product
- Broken files — the file you received is corrupted, incomplete, or otherwise unusable
We review every request individually. If your situation matches one of the exceptions above, we will issue a full refund or send a working replacement file, at our discretion. Outside of these three cases, all sales remain final.
Free Content
The majority of content on this Site is completely free. No refund policy applies to free guides, blog posts, or resources — they carry no charge.
Chargebacks
If you initiate a chargeback with your bank or payment provider without first contacting us, we reserve the right to dispute the chargeback and provide purchase records to the payment processor. We ask that you reach out to us first — we would rather resolve the issue directly.
How to Request a Refund
Email us at support@rexcalloway.com with:
- Your full name and the email address used for the purchase
- Your order number or payment confirmation
- A brief description of the issue (which of the three exceptions above applies)
We aim to respond within 2 business days.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date above reflects the most recent revision. Continued use of the Site after a change constitutes acceptance of the updated policy. This policy does not affect any statutory rights you may have under applicable consumer protection law.