Last updated: June 22, 2026
Refund Policy
This Refund Policy applies to all digital products and guides sold through rexcalloway.com. Because our products are delivered digitally and are immediately accessible upon purchase, please read this policy carefully before completing any transaction.
What We Sell
All products offered on this Site are digital goods — downloadable guides, PDF resources, and online content. No physical products are sold. There is no shipping, no physical delivery, and no inventory.
Our Refund Policy
Due to the digital nature of our products, all sales are generally final. Once a digital product has been delivered or made accessible, we cannot “take back” the content, which is why we do not offer refunds as a matter of course.
However, we stand behind our content. If you experience any of the following, contact us within 7 days of purchase:
- Technical failure — you paid but the product was never delivered or is inaccessible
- Duplicate charge — you were charged more than once for the same product
- Product materially different from description — the content delivered is substantially different from what was advertised
We will review each request individually and, where warranted, issue a full refund or replacement at our discretion.
No refunds will be issued because you changed your mind after accessing the content, found the information available elsewhere, or simply did not use the product. We encourage you to review all free content on this Site before purchasing to ensure the style and depth are right for you.
Free Content
The majority of content on this Site is completely free. No refund policy applies to free guides, blog posts, or resources — they carry no charge.
Chargebacks
If you initiate a chargeback with your bank or payment provider without first contacting us, we reserve the right to dispute the chargeback and provide purchase records to the payment processor. We ask that you reach out to us first — we would rather resolve the issue directly.
How to Request a Refund
Email us at support@rexcalloway.com with:
- Your full name and the email address used for the purchase
- Your order number or payment confirmation
- A brief description of the issue
We aim to respond within 2 business days.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date above reflects the most recent revision. Continued use of the Site after a change constitutes acceptance of the updated policy. This policy does not affect any statutory rights you may have under applicable consumer protection law.